info@ccrn.ca  |  1-800-663-3973
Serving the Niagara Region since 1975

FAQ

What is Credit Counselling of Regional Niagara?

CCRN is a non-profit community organization offering no cost/low cost confidential credit counselling. Your first counselling session is always free. During your appointment, a counsellor will review your financial situation and present all of the options available to you. All of our counsellors strive to provide you with information that will help your situation. Our goal is to empower you, not reprimand you.

What should I bring to my appointment?

We require the following items:

  • Proof of income (i.e. paystub)
  • List of monthly expenses and monthly amounts (i.e. rent/mortgage, utilites, groceries, recreation, etc.)
  • List of creditors, account numbers, and amount owing to each (please bring recent statements if available)
How long does an appointment take?

The average appointment is approximately 1 hour long.

I do not have transportation to your office. Can I do an appointment over the phone?

Yes. If transportation is an issue, we will schedule a telephone appointment for you.

Is there a fee for your service?

There is no fee for our counselling or budgeting sessions. The Debt Management Program fee is 10% of your monthly payment. In case of hardship, the fees will be waived. No one is turned away because of the inability to pay the Debt Management Program administration fee.

What is a credit rating and why is it important?

A credit rating is a reflection of your payment history with your creditors. A credit rating report is similar to a report card where each of your creditors provides you with a ‘grade’ based on your payment history. A good credit rating is important to have when applying for additional credit such as car loans, mortgages, credit cards, etc. MORE INFORMATION ABOUT HOW TO UNDERSTAND YOUR CREDIT RATING

How do I remove a debt repayment program from my credit record early?

When you take part in a debt repayment program it is recorded on your credit history and affects your credit score. Participating in a debt repayment program can stay on your Equifax credit report for 3 years after successfully completing any program.   The debt repayment program should automatically be removed from your credit report 3 years after successfully completing the program.

To make sure that your debt repayment program has been removed from your Equifax credit report after 3 years, you can fax the following information to 1-514-355-8502 and 1-800-314-7851:

  • Full name, including middle
  • Date of birth
  • Mailing address
  • Social Insurance Number
  • Photocopy of 2 pieces of identification, one of which must be photo
  • Copy of paid in full/discharge letter from CCRN (mailed to you upon completion of program/file closure)
  • Brief write up, a few sentences long, requesting that information pertaining to Credit Counselling be removed from your credit report now that 3 years has passed since the program was finished.

Testimonials
My counsellor made me feel at ease and explained everything very thoroughly. Her care and compassion to help people really made my year.
2014-06-04T15:48:03+00:00
My counsellor made me feel at ease and explained everything very thoroughly. Her care and compassion to help people really made my year.
I feel like a huge weight has been lifted off my shoulders! For once someone is helping me and I know I am not alone! Thank you.
2014-06-04T15:46:22+00:00
I feel like a huge weight has been lifted off my shoulders! For once someone is helping me and I know I am not alone! Thank you.
Excellent advice and assistance for my situation. Highly recommend all your employees for an excellent job and I’m sure I am not alone in praising your fine group.
2014-06-04T15:47:28+00:00
Excellent advice and assistance for my situation. Highly recommend all your employees for an excellent job and I’m sure I am not alone in praising your fine group.
Absolutely wonderful people who make you feel comfortable and let you know there is a light at the end of the tunnel.
2014-06-04T15:46:44+00:00
Absolutely wonderful people who make you feel comfortable and let you know there is a light at the end of the tunnel.
We greatly appreciated the caring and compassionate help, wisdom and guidance. You have made a difficult situation more bearable.
2014-06-04T15:47:05+00:00
We greatly appreciated the caring and compassionate help, wisdom and guidance. You have made a difficult situation more bearable.
What a relief it was to show up in my counsellor’s office with all my messy finances laid in front of her and be treated with respect and absolutely no judgment.
2014-06-04T15:49:17+00:00
What a relief it was to show up in my counsellor’s office with all my messy finances laid in front of her and be treated with respect and absolutely no judgment.
This agency helped me get my life back, and also gave me the tools to better manage my finances. The staff made me feel very at ease and stress free!
2014-06-04T15:47:47+00:00
This agency helped me get my life back, and also gave me the tools to better manage my finances. The staff made me feel very at ease and stress free!